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How We Protect Your Privacy at rudi toto

When you open an account with us and deposit via DANA, OVO, GoPay or QRIS, we collect only what we need to verify your identity, process your payments…

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rudi toto How We Protect Your Privacy at rudi toto
CONTACT & CORRECTIONS

How to Request Your Data or Report a Privacy Issue

If you want to see what data we hold about you, delete your account, or correct something you've told us, reach out directly.

Email Support Send a privacy request to our support email and we'll respond within 48 hours…
Live Chat Open live chat during our support hours (7am–11pm Indonesia time, Monday to Sunday) to…
Account Settings Log into your account, go to Settings > Privacy, and you'll see options to…
HOW WE KEEP IT SAFE

Our Data Security and Retention Practices

We encrypt your password and payment details the moment you enter them, so even if someone breaks into our system, they can't read your DANA, OVO, GoPay or bank account information.

Encryption Standard

All deposits, withdrawals and payment details are encrypted with 256-bit SSL technology from the moment you type them. Your DANA, OVO, GoPay and bank data never travels unencrypted across the internet.

Two-Factor Authentication

When you log in from a new device, we send a one-time code to your registered phone number. You enter it to unlock your account; no code, no access — even with the right password.

Password Policy

We never store your password in plain text. It's hashed (turned into a one-way code) on our servers so we can't read it and neither can anyone who steals our database.

Data Retention

Active account data stays for as long as you play with us. After you close your account, we keep transaction records for three years for accounting and legal compliance, then delete the rest.

Access Logging

Every time anyone on our team looks up your account information, it's logged with a timestamp and reason. We review these logs daily to catch unauthorised access.

Cookie Management

We use cookies to remember your login session and language preference. You can clear them anytime in your browser settings; you'll just need to log in again next time.

Questions About Your Data and Privacy

Here are the things we hear about most often from players in Indonesia. If your question isn't answered here, contact our support team via email or live chat and we'll explain how your privacy works on rudi toto.

No. We don't sell or rent your name, email, phone number or payment details to anyone outside rudi toto. We share your DANA, OVO, GoPay or bank account only with the payment provider you're using to process your deposit or withdrawal. Our payment partners are bound by the same privacy rules we follow.

Yes. Go to Settings > Privacy in your account, or email our support team asking to download your data export. We'll send you a file with your full name, email, phone, account history, transaction records, and game activity within 7 business days.

When you close your account, we stop using your personal information for marketing and gameplay immediately. We keep transaction records for three years for accounting and tax purposes where local law requires, then delete everything else. Your email is removed from our marketing list right away.

Your payment details are encrypted the moment you enter them and sent directly to DANA, OVO, GoPay or QRIS servers — we never store your full account number ourselves. Only the last four digits are kept on file so you can recognise which card or wallet you used.

We use session cookies to keep you logged in and preference cookies to remember your language and game history. You can delete them anytime in your browser settings under Privacy or History. You'll need to log in again, but your account balance and game history stay intact.

We'll send occasional emails about new games or special offers only if you've opted in during signup. You can unsubscribe from marketing emails anytime by clicking the link at the bottom of any email, or go to Settings > Notifications to turn off all marketing messages in your account.

Change your password immediately and contact our support team via live chat or email. We'll review your login history to check for unusual activity, disable any active sessions, and help you secure your account. If we find fraud, we'll work with you and your payment provider to investigate.