Frequently Asked Questions About Our Terms
Sharing your password breaches our terms and puts your account and funds at risk. We are not liable for unauthorised access if you voluntarily share credentials. If you suspect someone else has accessed your account, change your password immediately and contact support.
Yes, you can request account closure through your Settings menu or by contacting support. Your remaining balance will be paid out via your last verified payment method within our standard withdrawal timeframe. Once closed, your account cannot be reopened under the same email.
Account verification confirms your identity and that you own the payment method linked to your account. We verify your email and phone number at signup. Larger withdrawals or unusual activity may trigger additional verification to prevent fraud and comply with local regulations.
Payouts from real-money gameplay can be withdrawn via DANA, OVO, GoPay or QRIS once your account is verified and the payout meets our minimum withdrawal amount. Withdrawals are processed in the order requested and cleared within the timeframe shown in our payment policy.
Yes, we monitor all accounts for suspicious patterns such as rapid deposits and withdrawals or use of automated tools. If your account is flagged, we may place a temporary hold and ask you to verify your identity. This protects both you and the platform from fraud.
A full written copy of our Terms & Conditions is available on this page and in your Account Settings under Legal Documents. You can download it as a PDF or email it to yourself. We update these terms periodically and notify you of material changes.
Contact our support team with details of the incident and the date it occurred. If the issue is not resolved to your satisfaction, our compliance team can escalate the matter for review. Where local law permits, you may have additional rights to dispute or lodge a formal complaint.
